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Polycom Overrides

Written by Marissa Orsini

Updated at June 24th, 2024

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Table of Contents

Enable Web UI Protection from SIP Scanners Enable Stutter Dialtone for Voicemail Line Key Label Disable PC Port Caller ID Mask Line Key Call Pickup Softkey - Extension Intercom Softkey Multi-cast Paging Distinctive Ring Feature Sync Pagination (VVXs 250, 301, 311, 350, 401, 411, 450, 501, 601) Hide the Do Not Disturb (DND) Electronic Hookswitch (EHS) mode for phone's analog headset jack Change default NTP server Static DNS Override

Scope

Intended Audience: Channel & White Label Partners or higher

The below codes will allow you to set overrides in the program of Polycom series phones.

 

Requirements

  • Text editor 
     
  • Channel Partner access to the Manager Portal or higher OR access to NDP
 

 

Enable Web UI


  • httpd.enabled="1"

Protection from SIP Scanners


  • voIpProt.SIP.requestValidation.1.method="source" 
  • voIpProt.SIP.requestValidation.1.request="INVITE"

Enable Stutter Dialtone for Voicemail


  • se.stutterOnVoiceMail="1"

Line Key Label


  • reg.1.label="Jim R"
  • reg.2.label="Kelly P"

Disable PC Port


  • device.net.etherModePC.set="1" 
  • device.net.etherModePC="disabled"

Caller ID Mask Line Key


  • feature.enhancedFeatureKeys.enabled="1"
  • feature.EFKLineKey.enabled="1"
  • lineKey.reassignment.enabled="1"
  • efk.efklist.1.mname="CID Masking"
  • efk.efklist.1.status="1"
  • efk.efklist.1.action.string="*67$P1N10$$Tinvite$"
  • lineKey.2.category="EFK"
  • efk.efkprompt.1.label="CID Masking"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.type="numeric"

Call Pickup Softkey - Extension


  • softkey.2.label="Pickup"
  • softkey.2.action="*35$P1N5$$Tinvite$"
  • softkey.2.enable="1"
  • softkey.2.use.idle="1"
  • softkey.2.use.alerting="0"
  • softkey.2.use.dialtone="1"
  • softkey.2.use.hold="1"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.label="Pickup Extension"
  • efk.efkprompt.1.userfeedback="visible"
  • efk.efkprompt.1.type="numeric"

Intercom Softkey


  • softkey.2.label="Intercom"
  • softkey.2.action="*50$P1N5$$Tinvite$"
  • softkey.2.enable="1"
  • softkey.2.use.idle="1"
  • softkey.2.use.alerting="0"
  • softkey.2.use.dialtone="1"
  • softkey.2.use.hold="1"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.label="Intercom Extension"
  • efk.efkprompt.1.userfeedback="visible"
  • efk.efkprompt.1.type="numeric"

Multi-cast Paging


  • ptt.pageMode.enable="1"
  • ptt.pageMode.group.1.label="Intercom"
  • feature.nonVolatileRingerVolume.enabled="1"
  • np.normal.ringing.toneVolume.chassis="1000"
  • np.normal.alert.messageWaiting.tonePattern="silent"
  • ptt.pageMode.group.1.subscribed="1"

Distinctive Ring


  • voIpProt.SIP.alertInfo.1.class="custom4"
  • voIpProt.SIP.alertInfo.1.value="DepartmentName"
  • se.rt.custom4.ringer="ringer5"

Feature Sync


  • Feature Key Synchronization for Do Not Disturb (DND) and Call Forward (CF)

Note: By default, Polycom phones will be configured to synchronize the Call Forward and DND functions between the phone and the PBX. This means that if you enable either feature on a handset, the same setting will be applied to the User's Answering Rules on the PBX (and vice-versa).

  • If you would like to disable this functionality, you can do so with the following overrides. Note that you can use either of these commands individually.

voIpProt.SIP.serverFeatureControl.cf="0"
voIpProt.SIP.serverFeatureControl.dnd="0"
voIpProt.SIP.serverFeatureControl.localProcessing.dnd="0"

Pagination (VVXs 250, 301, 311, 350, 401, 411, 450, 501, 601)


  • up.Pagination.enabled=" "
    • 0= Disable (Default)
    • 1= Enable

Hide the Do Not Disturb (DND)


You can disable the DND (introduced as a new feature with Polycom firmware version UCS 5.1.1).

  • Disabling DND on Idle screen.
feature.enhancedFeatureKeys.enabled="1"
softkey.feature.doNotDisturb="0"
  • In order to remove the gap left by this simply add the additional:
efk.softkey.alignleft="1"
  • Remove DND Softkey and Menu Option:
feature.doNotDisturb.enable="0"

Electronic Hookswitch (EHS) mode for phone's analog headset jack


up.analogHeadsetOption=" "
  •  0 - No EHS-compatible headset is attached.
  •  1 -  Jabra EHS-compatible headset is attached.
  •  2 -  Plantronics EHS-compatible headset is attached.
  •  3 -  Sennheiser EHS-compatible headset is attached.

Change default NTP server

tcpIpApp.sntp.address="<NTP Server FQDN>"

Static DNS Override

  • device.dns.serverAddress="8.8.8.8"
  • device.dns.altSrvAddress="8.8.4.4"
polycom override

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