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Create Mobile-X Subscribers

Written by Marissa Orsini

Updated at April 29th, 2025

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Table of Contents

Create Subscriber

Scope

Intended Audience: White Label Partners or Client Success Team

This article outlines how to create a subscriber in Mobile-X. Each subscriber corresponds to an extension in the PBX.

 

Requirements

  • Access to Mobile-X Control Panel
  • User's PBX SIP Credentials
  • Existing Mobile-X Group
  • Phone Number for Subscriber
 

 

Create Subscriber

  1. Log in to Mobile-X Control Panel
  2. Navigate to the group you wish to add products to 
  3. From the Subscribers tab, click + New Subscriber Wizard
  4. Complete the following fields:
    1. Home Location: United States of America (USA)
    2. Subscriber Name: User's first initial and last name
    3. First Name: User's first name
    4. Last Name: User's last name
    5. Email: User's email address
    6. Description: <User's Name> - <User's Extension>
  5. Click Next
  6. Set Bundle to Primary SIM USA Enterprise subscriber bundle base and click Next
  7. Configure the following settings and click Next:
    1. SIM Type: Physical SIM or eSIM
    2. SIM: Select an available SIM
    3. Number: Select an available number
  8. Complete the following fields and click Next:
    1. PBX: UCAASNetwork
    2. Line Group: Select the corresponding core for the user here.
      -- UCAASNetwork_LG = LAS Core
      -- UCAASNetwork_LG_ATL = ATL Core
      -- UCAASNetwork_LG_GRR = GRR Core
    3. Messaging Gateway: Select the domain name of the client
    4. Extension: User's Extension
    5. Business Number: Number you selected in step 7c
    6. Business Number as SMS Identity: Yes (only if SMS is enabled for the user, otherwise select No)
    7. SIP Address: SIP Username on SIP Device Credentials
    8. PBX Username: SIP Username on SIP Device Credentials
    9. PBX Password: SIP Password on SIP Device Credentials
    10. Roaming Profile: PLCY_RMG_NAM_RLAH
  9. Set the following controls and click Save:
    1. Voice: On
    2. Data: On
    3. Messaging: On
      .
  10. If the subscriber is using an eSIM, select SIM > eSIM details
  11. Select Download QR or screenshot the QR Code. This code will be provided to the subscriber for setup of their eSIM.

 

subscribers mobile-x esim sim card

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