Accessing Device Diagnostics

1. Login to the YMCS console
2. Navigate to Device Diagnostic
3. Enter the Mac Address(es) of the Device you are diagnosing and click Start Diagnostic
   • If you are working on multiple phones, click on Add to manage multiple devices
   • If you are diagnosing a USB Device enter the Serial Number

Available Diagnostic Tools

1. On the following screen, you will have a variety of diagnostic tools and options
   • If working with a Yealink USB Device, you will only be able to export System Log files
      
   • One-Click Export - This will perform a pcap on the device as well as export Config Files and System logs at the same time
   • Packetcapture - This will perform a pcap on the phone, used to verify the phone is receiving communications on the network
   • Network Detection - Used to verify a connection, you will be able to perform a ping to Trace Route pointed to the specified destination from the phone
   • Export System Log - Exporting the system log of the phone, which will provide detailed information on any errors the phone encounters
   • Export Config File - Export the configuration on the phone enabling you to view the phone's settings and their status
   • CPU Memory Status - Allows you to monitor both CPU and Memory usage on the device
   • Recording File - Will enable call recording locally on the phone and upload recording once finished to the platform
   • Screencapture - Takes a screenshot of the screen on the phone, enabling you to see what exactly the user may be seeing on their device