SNAPmobile Version 4.0 iOS Release Notes
Table of Contents
Scope
Intended Audience: All Users
This article outlines the release notes for version 4.0 of the SNAPmobile iOS app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance.
New Features
4.1.4
- Added support for SMS queue. (Note: Until v44.4, the initial HELP message will not appear as a PUSH notification on iOS devices.)
4.1.0
- Added a new Premium Video tab, enabling integration for video meetings and deep links to the branded Iotum app.
- Updated Floating Action Button (FAB) to include video functionalities.
4.0.0
- Added support for viewing updated time frames in Answering Rules.
Improvements
4.1.5
- General improvements made for handling incoming calls.
4.1.2
- Enhanced logic for Music on Hold and conferencing behavior to improve experience for all participants.
4.1.0
- Improved handling of incoming calls.
4.0.3
- Enhanced reliability of incoming call handling.
4.0.2
- Updated phone number formatting library.
- Restored email log sending functionality. Logs are now also uploaded automatically when an email is sent.
4.0.1
- Added branding improvements to the login screen, allowing customization of the “Log in to [Company Name]” label.
4.0.0
- Added logic to hide the voicemail forward option when configured.
- Improved support for SMS numbers containing the “+” character.
- Added integration allowing app logs to be sent directly to NetSapiens iNSight Professional.
- Added “988” as a default emergency number routed through the native dialer.
- Removed “use mobile data” setting — app now defers to OS-level network management.
- Updated Voice SDK to the latest version.
- Improved connection reliability for Microsoft SSO users.
- Enhanced Siri integration for calling functionality.
Bug Fixes
4.1.5
- Fixed duplicated contacts being added to the contact list.
- Fixed issue where the check mark button became disabled when adding a new contact.
- Resolved incorrect display of caller extension instead of DID number in Call History for missed or inbound cross-domain calls.
- Fixed issue where “Web” status was missing in the Call Center status dropdown.
- Fixed Caller ID display issue when using the cellular call feature.
4.1.4
- Fixed voicemail count incorrectly showing “50” when user had more than 50 voicemails.
- Resolved issues with call handling and Bluetooth.
- Fixed issue preventing sending messages via Siri voice commands.
- Corrected missed call notifications not appearing after 15+ minutes of device inactivity.
4.1.3
- Fixed Caller ID visibility for Call Park retrieved by another user.
- Corrected Caller ID display after assisted transfer calls.
- Removed “Switch to Another Device” option on iPads/Tablets until feature can be reliably supported.
- Fixed outbound call names missing in Call History.
- Corrected incoming caller ID display issues.
- Fixed contact sorting by last name not applying correctly.
- Resolved issues answering Restricted/Anonymous calls.
4.1.2
- Fixed issue with speakerphone causing echo feedback for other participants.
- Corrected Call History entries showing dialed number instead of “From Name.”
- Fixed conference call hold behavior causing unintended hold music playback.
- Resolved issue where “Switch Phone” button would ring all devices simultaneously.
- Fixed duplication when adding participants to existing chats.
- Fixed issue preventing adding calls while another was on hold.
- Corrected crash when dismissing the “More” button during calls.
- Fixed incorrect SMS timestamps.
- Resolved connection issues caused by duplicate push notifications.
4.1.1
- Fixed intermittent crash when receiving incoming calls.
4.1.0
- Corrected Bluetooth audio issue where inbound calls would route to the earpiece instead of Bluetooth device.
- Fixed intermittent crash when receiving background messages.
- Corrected phone number formatting for AU region.
4.0.3
- Fixed group chat rename not updating on Chat list.
- Fixed missing contacts after logout/login.
- Corrected extension number formatting errors.
4.0.2
- Fixed inability to cancel added call if number was invalid.
- Corrected voicemail notifications showing despite no voicemail left.
- Fixed inbound calls still coming through after logout.
- Corrected MMS display issues for multiple received messages.
- Fixed iPad landscape view updates.
4.0.1
- Fixed “Change Host ID” button incorrectly shown on login screen.
- Fixed non-functioning microphone access prompt.
- Resolved issue receiving calls after logout.
4.0.0
- Corrected IPv6 call handling.
- Fixed missed call notification not appearing when caller hung up early.
- Resolved MMS sending/receiving issues.
- Fixed issue sending large images showing “Tap to Retry” error.
- Corrected voicemail badge not updating until viewed.
- Fixed SMS-related app crash when selecting numbers.
- Fixed missing contact names in Chat tab.
- Resolved transfer call issues when another call was on hold.
- Fixed MMS failures when sending the first message in new conversations.