Mira Beltre
mira@oit.co
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Wasabi Permission Requirements for Remote Storage
Published November 7th, 2024 by Mira Beltre
Scope Intended Audience: All Users This article will show you how to configure the Wasabi permissions requirements necessaryfor Remote Storage. Requirements Manager Portal Access Wasabi Access Setting Up Wasabi Create a SUB-User in Wasabi. Go to Policies>Create Policy via the main dashboard. This is NOT a policy inside thebucket properties. M
Distinctive Ring Via Manager Portal
Published August 14th, 2024 by Mira Beltre
Scope Intended Audience: All Users The following steps will allow you to have a distinctive ring to a select users Requirements Access to the Manager Portal Distinctive Ring This is a feature that allows different types of incoming calls to be identified by different ring patterns or tones. This can be useful in various scenarios, such as disti
Auto Attendant DTMF Troubleshooting
Published November 8th, 2024 by Mira Beltre
Scope Intended Audience: All Users This article outlines how to troubleshoot DTMF issues with an Auto Attendant. Requirements Office Manager Access to Manager Portal Access to a Call Trace Rules There are three DTMF transmission methods: Inband (Audio) SIP Info RFC-2833 (via special RTP packets) Core System DTMF Handling · The system can relay a
How to Setup the Yealink AX83H WiFi Handset
Published March 31st, 2025 by Mira Beltre
Scope Intended Audience: All End Users The following article outlines how to setup the Yealink AX83H WiFi IP Phone out of the box. Requirements Access to Yealink AX83H WiFi IP Phone (Optional) Smart Phone Device with Camera SSID & Password for the local WiFi network that the AX83H will be connected to. Setting up the AX83H Once you open the
Yealink Management Cloud Service (YMCS) & Remote Provisioning Service (RPS)
Published August 28th, 2024 by Mira Beltre
Scope Intended Audience: All Users The Redirection and Provisioning Service (RPS) is a complimentary service available to all Yealink customers globally. By inputting the MAC address of an IP phone and the URL of the provisioning server into Yealink’s RPS server, the phone can be automatically redirected to its designated server for configuration up
Missed Call Notification
Published September 26th, 2024 by Mira Beltre
Scope Intended Audience: All End Users This article outlines how to configure a Missed Call Notification for any user Requirments Office Manager Access or Higher Note: To receive a Missed Call notification, a user needs to have an SMS number associated to their account Missed Call Notification is a feature in which your number missed a call it
Partner Cheat Sheet
Published February 5th, 2025 by Mira Beltre
Scope Intended Audience: All Partners A guide to help you get where you need to faster whether you are looking for support from OIT teams, tools, resources, access levels, announcements and more! Need Help? Here's Where to Go! We’re here to support you! Below is a quick guide to help you find the right resource for your needs. Client Success Team
Multicast Paging
Published December 2nd, 2024 by Mira Beltre
Scope Intended Audience: All End Users The following steps will allow you to setup Multicast Paging on both the senderand receiver on our various devicebrands. This will enable you to speak to receivers. All receivers must have the Handset connected to SIP Device inorder for Multicast to auto-answer. Requirments Office Manager Access to the Manage
2025-04-23 Web Socket connections for GRR and LAS servers failing to connect
Published May 8th, 2025 by Mira Beltre
Affected Services SNAPmobile Web Event Timeline April 23, 2025 7:42 AM ET – OIT's on-call team was alerted to failed web socket connections for the GRR and LAS core servers. 7:50 AM ET – OIT support verified the connection failure and began investigating. 7:59 AM ET – NetSapiens support was engaged after identifying an SSL failure on the web socket
2025-04-25 Web Socket connections for ATL, GRR and LAS servers failing to connect
Published May 8th, 2025 by Mira Beltre
Affected Services SNAPmobile Web Event Timeline April 25, 2025 6:19 PM ET – OIT's on-call team was alerted to failed web socket connections for the ATL, GRR, and LAS core servers. 6:30 PM ET – OIT support verified the connection failure and began investigating. 6:40 PM ET – NetSapiens support was engaged after identifying an SSL failure on the web
Call Center on Snapmobile Web
Published February 12th, 2025 by Mira Beltre
Scope Intended Audience: All End Users The document will cover the Call Center functionality available in Snapmobile Web Requirements Scope of Call Center Agent or Call Center Supervisor Access to Snapmobile Web Call Center Extensive call center capabilities are available through SNAPmobile Web for users who manage or participate in call queues
Scheduling an Outbound Email in Outlook
Published May 30th, 2024 by Mira Beltre
Scope Intended Audience: Everyone This article will show you how to schedule an email to send at a later time in Outlook Requirements Access to Outlook Scheduling and Email Compose a new email. Select the drop-down menu next to the send button when you are ready to schedule. Select Schedule Send in the menu. When the schedule menu opens select C
How To Find Calls In VoipMonitor
Published April 1st, 2025 by Mira Beltre
Scope Intended Audience: White Label Partners The following document will outline how to look for calls in VoIPMonitor Requirements VoIPmonitor Access Call Trace Looking for Calls in VoIPMon through Call IDs Identify the legs of the call traces. Call traces usually have two legs. For Inbound Carrier to our Core (We can call this leg as ORIG) C
2025-04-14 Call Recordings Unavailable in Manager Portal
Published April 23rd, 2025 by Mira Beltre
Affected Services Call Recording Event Summary Call recordings were inaccessible for some time after migrating call recordings and call recording functionality to the new SNAPhosted v2 infrastructure. Additionally, calls that were solely processed by ATL were not being recorded at all after the migration, requiring a service restart during a mai
2024-07-15 Atlanta Core Server Outage (Resolved)
Published July 22nd, 2024 by Mira Beltre
Event Description: The Atlanta core server that provides voice services and device registration became unreachable due to hardware failures related to the system memory. Event Start Time: 2024-07-15 17:45 EST Event End Time: 2024-07-17 18:02 EST RFO Issue Date: 2024-07-22 Affected Services: Inbound and outbound calling Phone and device registratio
SNAPmobile Version 4.0 iOS Release Notes
Published June 27th, 2024 by Mira Beltre
Scope Intended Audience: All Users This article outlines the release notes for version 4.0 of the SNAPmobile iOS app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance. New Features 4.0.0 Added support for future timeframe changes in v44 4.0.3 U
Wake Up Call
Published September 26th, 2024 by Mira Beltre
Scope Intended Audience: Partners This article will show you how to use the wake up call integration in the Manager Portal Requirments Access to the Manager Portal This feature is a wake-up call or a reminder that can be received through your UC platform. Go to Integrations In the Integrations menu, select Wake Up Call Choose the user who wants
How to Make Enhanced Voicemail "Press 1" feature Route to the Company Directory
Published March 24th, 2025 by Mira Beltre
Scope Intended Audience: Tier 2 Technicians and higher This article outlines how alter the Dial Translations within a Domain to make pressing 1 during Enhanced Voicemail route to the Company Directory. Requirements Access to NMS Understanding Enhanced Voicemail & Dial Translation for AAMain When enhanced voicemail is enabled, users will get
Change Transport Type on Devices
Published November 7th, 2024 by Mira Beltre
Scope Intended Audience: All End Users This document provides a list of overrides that you will need to enable SIP Signalling over TLS Requirements Office Manager access to the Manager Portal Change Transport Type via Manager Portal Log in to the Manager Portal Navigate to Inventory > Phone Hardware Click the pencil icon on the right NOTE: Do
Email Template Branding
Published July 30th, 2024 by Mira Beltre
Scope Intended Audience: WLP The email notifications sent by our platform can be modified and branded to the exact specifications of the partner. Doing so requires the modification of a few PHP files. Updates to Email Template Branding are processed as custom programming and quoted per request. Requirements Text editor (Notepad++ or VSCode recomme
Polycom Zero Touch Provision (ZTP) and PDMS-SP
Published September 6th, 2024 by Mira Beltre
Scope Intended Audience: All Users This article goes over the steps of how to add a device via Polycom's ZPT as well as PDMS-SP Requirements ZTP Access to Polycom ZTP site A list of all MAC Addresses needed to be added to ZTP MAC addresses must already have been entered in the Manager Portal PDMS-SP An Obitalk.com Account Lineman's butt set, or
2024/07/19 Native Fax Major Incident (Resolved)
Published July 26th, 2024 by Mira Beltre
Event Description: The Native Fax server that processes inbound and outbound faxes for Portal Fax, Physical faxes and Fax to Email failed to process inbound and outbound Faxes. Event Start Time: 2024-07-19 12:30 EST Event End Time: 2024-07-19 15:51 EST RFO Issue Date: 2024-07-26 Affected Services: All Inbound and Outbound Faxing on Native Fax Eve
Suspected Spoofed DIDs
Published May 7th, 2025 by Mira Beltre
Scope Intended Audience: All Users This article will explain on what to do with the numbers or DIDs that are suspected to be spoofed Spoofing of the Caller ID number is a practice of falsifying the information transmitted to a recipient's caller ID display to disguise the caller's true identity. Spoofed numbers are often used in fraudulent activit
SNAPmobile Android 4.0 Release Notes
Published November 1st, 2024 by Mira Beltre
Scope This article outlines the release notes for version 4.0 of the SNAPmobile Android app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance. New Features Version 4.0.0 Introduced Hold & Accept and End & Accept functionality. Improveme
Datagate: Create a Custom Kit Template Bundle
Published August 9th, 2024 by Mira Beltre
Scope Intended Audience: All White Label Partners This document outlines how to create a Kit Template in Datagate. Kit Templates are a great way to create custom bundle packages for your customers. Requirements Access to Datagate Creating Kit Template Login to Datagate Click the Hamburger menu to expand Click Kit Template Click the + Complete th
UC Integrator 4.5.0.8681 Release Notes
Published September 9th, 2024 by Mira Beltre
Scope Intended Audience: All Users This article outlines the release notes for version 4.5.0.8681 of the UC Integrator app. Bug Fixes Fixed a bug that prevented a deleted integration from going away until restart Removed invalid UK Special number "441" from Areas database Upgrade from 4.3.1 maintains the custom events. Added "-" to the list of al
How to Move Devices Between Domains
Published December 2nd, 2024 by Mira Beltre
Scope Intended Audience: White Label Partners The following information will help you move devices between domains as a WLP Requirements Access to the Manager Portal Click Phone Hardware Click Filters Filter for the device you want to move and click Filter Click the pencil icon next to the phone Change the domain to the desired one Click Save an
Delete Fax Messages
Published January 24th, 2025 by Mira Beltre
Scope Intended Audience: All Users The following steps will show how to delete fax messages via the portal. Requirements Access to Manager Portal For Basic Users Log in to the portal Click on the Fax button on the top Navigate to the message you want to be deleted and on the right-hand side click the Red X to delete the message For Office Manage
How to Complete the Branded SNAPmobile Android Google Declaration
Published June 10th, 2024 by Mira Beltre
Scope Intended Audience: WLP with branded app This article will show you how to successfully complete the Google App Declaration to ensure the branded SNAPmobile Android app can be successfully submitted and approved by Google. Requirements Access to Google Play Console User Data Questionaire A CSV file will be used to complete the questionnaire