Cloudie Connect Extension Unregistered
Written by Mira Beltre
Updated at March 12th, 2026
Table of Contents
Scope
Intended Audience: Whitelabel Partners & Tier 2 Technicians
The following article outlines how to Tragofone app extensions not registering.
Requirements
- Access to the Tragofone Management Portal
Deleting the Extension from the Tragofone Management Portal
- Log into the Tragofone Management Portal
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Navigate to Customer
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Click on the search bar and search for the domain name using the Name field.
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Select the Customer Login icon under action to enter the customer account.
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Now from the left-hand menu, select User
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Locate the user by extension and select the Trash/Delete icon
- Once completed, have the user log out and log back into the branded CloudieConnect app and confirm registration is successful.
- If unsuccessful, please contact support with logs from the app.