New Features

Version 4.1 (7/9/2025)

• Added Premium Video support for Android SNAPmobile.

Version 4.0.0 (7/3/2024)

• Introduced Hold & Accept and End & Accept functionality. 

Improvements

Version 4.1 (7/9/2025)

• Contact sort order now remains consistent when switching tabs in the app.
• Resolved an issue preventing MMS messages from being successfully sent.
• Voicemail details view now displays all available options consistently.

Version 4.0.3 (2/4/2025)

• Fully localized date and timestamps are now supported.

Version 4.0.2 (10/11 and 10/16/2024)

• Sending logs via email and uploading to insight has been restored.
• Improved visibility of read/unread message indications.
• Mobile app now registers and deregisters without overwhelming the server.
• Popup menu now allows users to call or message queue agents.
• Corrected several issues causing crashes and application errors after updates.

Version 4.0.0 (7/3/2024)

• Dark mode support added across all screens and dialogs.
• Number formatting adjusted to avoid errors with long extensions.
• Reactive presence (BLF UI) implemented across all screens with presence indicators.
• Prominent disclosure added in compliance with Google’s data safety guidelines.

Bug Fixes

Version 4.1 (7/9/2025)

• Fixed crashes on the Chat and SMS page for users with more than 300 conversations.
• Corrected display issues with dial pad letters and icons on larger screens.
• Fixed screen-on issue during calls, preventing accidental hang-ups.
• Fixed alignment of Answer / Reject buttons during inbound call presentation.
• Removed placeholder text from push notifications.
• Fixed scrolling issues in queues when assigned to multiple queues.
• Fixed issue displaying contact information for inbound calls from saved contacts.
• Resolved login session issues after updating the app from the Play Store.
• Missed call notifications now direct correctly to the Call History tab and no longer crash the app.
• Fixed voicemail tab continuously spinning when no messages are present.
• Corrected DTMF input issues during 3-way calls.
• Fixed display of bottom sheet when saving a new contact.
• Resolved crash issues reported in Crashlytics.
• Fixed issues selecting the correct account during SSO login for users with multiple extensions.

Version 4.0.3 (2/4/2025)

• Fixed background call ringing issues.
• Corrected SMS queue functionality and user experience on Android.
• Fixed bugs in SMS sending and username display.
• Resolved issues with call transfers and call hiding.
• Fixed crash cases when transferring calls.
• Contact changes now properly update without creating duplicates.
• Outbound calls now properly communicate via SRTP.
• Fixed issues upgrading from Android 14 to 15.

Version 4.0.2 (10/11 and 10/16/2024)

• Fixed crashes when removing participants from group chats.
• Sent SMS messages are now readable in dark mode.
• Fixed inbound call issues after app was swiped out.
• Application registration and deregistration now work correctly.
• Corrected various post-update application issues.

Version 4.0.1 (7/18/2024)

• Fixed several crash cases detected via Crashlytics.

Version 4.0.0 (7/3/2024)

• Fixed call failure issues caused by interruptions from native mobile calls.
• SMS messaging enabled for non-contacts.
• DTMF codes now sent correctly during conferences.
• Error banner issues during calls from the native dialer resolved.
• Stun keep-alive functionality disabled.
• ‘988’ emergency calls routed to native dialer on SIM-enabled devices.
• App remains deregistered when battery optimizations are disabled.
• Corrected crashes on Google Pixel 6 with Android 14.
• Login button theming updated for consistent appearance.