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OneBill: Process a Refund

Written by Mira Beltre

Updated at September 15th, 2026

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Table of Contents

Scope Requirements

Scope

Intended Audience: White Label Partners

This article outlines the steps needed to process a refund in OneBill

 

Requirements

  • Access to OneBill
 

Note: To avoid issuing a duplicate refund, cancel and then reactivate the product. This clears the current order from the system, so no new charge will be generated for the next billing cycle.

  1. Login to OneBill
  2. Go to Customer > Subscribers
  3. Search for the Client’s account 
  4. Click the Account Number to access their account 
  5. Scroll down and click Payments > Gear icon > Refund 


     

 

 

refund process refund onebill refund

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