Change Transport Type on Devices
Written by Mira Beltre
Updated at August 28th, 2025
Table of Contents
Scope
Intended Audience: All End Users
This document provides instructions on how to change the transport type on devices.
Requirements
- Office Manager access to the Manager Portal
Change Transport Type via Manager Portal
- Log in to the Manager Portal
- Navigate to Inventory > Phone Hardware
- Click the pencil icon on the right
NOTE: Do not click the MAC Address as this will open SNAPbuilder
- Select the Advanced tab
- Click the Transport Method to TLS, TCP, or UDP
- Alternatively, you can bulk-edit phones and change the Transport Method of the
selected phones to TLS, UDP, or TCP.
- Click Save and Resync to apply your changes to the phone
NOTE: The phone will reboot. In our testing, we have found that this method of
changing the transport method is not always respected by Grandstreams - you will
likely need to change the transport type of these devices in the Web Gui or via Override.