Submitting a Port Request by Email
Table of Contents
Scope
Intended Audience: White Label Partners
This article outlines how to submit a port request form via email
Requirements
- Letter of Authorization/Agency (LOA)
- You can retrieve one in partner central(http://partners.oit.co/)
- List of DIDs Porting
- Copy of the most recent Phone Bill
- Or CSR
- Completed fields below
Proceed with Filling out the Fields Below
Note: Most of the information below can be found in the Invoice/CSR
White Label Partner Information
- Email Response: Email to send and receive updates
- Reseller ID: Provide your reseller ID
- First Name
- Last Name
- Phone: Contact Number
Customer Information
- What are you porting?
- Local Numbers: List Voice Numbers Porting (if none leave blank)
- Toll Free: List Toll Free Porting (if none leave blank)
-
Native Fax: List any Native Fax numbers porting (if none leave blank)
- Native Fax is faxing within the manager portal (Current Faxing)
-
Mfax: List any Mfax numbers porting (if none leave blank)
- Mfax is our Legacy fax service which requires signing in to another site to send and receive faxes (Legacy Faxing)
- Port Type
- Full: All DIDs will be porting, if any DIDs remain on the losing carrier account they will be disconnected
- Partial: Only some of the DIDs will be porting the DIDs remaining on the losing carrier account will remain active
- Requested Date
- Provide requested port date
- Standard time: 2 weeks or more
- 4 to 13 days: No additional cost, however, due to shorter time we cannot guarantee DIDs will port on the requested date or may receive FOC on the same day
- Expedited Port: Within 3 days
- There is an additional cost (review MSA) to expedite, however, this is still a port and is susceptible to exceptions
- Provide requested port date
- Service Type: Business or Residential
- Company: Name listed on the invoice/losing carrier account name
- Authorized Person: Person authorized that can make changes to the losing carrier account
- Title: Title of authorized person
- Service Address: Address that is listed where service is provided
- Billing Address: If the Service address is the same as Billing Address, please leave this field blank
- Local Number Carrier: Name of the carrier on the invoice (is ATT, Spectrum, Verizon etc)
-
Local Number Account: Account number on the account
- If no account number is found, please leave blank
- New BTN: Add the main number on the account (Billing Telephone Number
Features
The following features are an additional cost (please review MSA for pricing)
-
CNAM Storage: Caller ID Name
- 15-character limit
-
Directory Listing Requested (LNP Only): White pages Search the number to list the company
- Number: Number you wish to use when searching (Main number)
- Address: List address you wish to show when the number is searched
- Enable SMS: Provide the number(s) you wish to Enable SMS
Attachments
Please attach the following before sending the request to ports@oit.co
- Invoice/CSR
- Most recent invoice from the losing carrier
- OR Customer service record
- LOA
- Letter of Authorization/Letter of Agency
- You will need to download a blank LOA in partner central and fill out the information provided in the previous steps
- The LOA will require a signature of the Authorized User
- Letter of Authorization/Letter of Agency