Numbers Management (NM) is a part of the Manager Portal Pro features you already use. It turns ordering and lifecycle tracking into a self-service flow built into your existing inventory page. 

What Numbers Management Adds

• Three new Inventory columns — Carrier (sortable), Status (lifecycle badge), and Features (Voice / SMS+MMS / Fax)
• Add Number dropdown with two self-service flows: Order from Carrier and Port Number In
• 4-step Order Wizard — Search, Select, Configure, Confirm — for local, toll-free, and vanity numbers across every carrier enabled for your tenant
• Embedded port-in form — submit a port request without leaving the portal
• NM-injected fields in the per-number Edit modal and Bulk Edit modal (Carrier badge, Core Assignment, Features, CNAM)
• One-click CSV Export of the Inventory grid (scope-aware, with throttling/retry built in)

For a full list of release-level changes, see the Manager Portal Pro Release Notes. New to MPP overall? Start with How to Use the Manager Portal.

The Inventory Page: What's Different

Open Inventory > Phone Numbers. NM injects three new columns into the grid you already know, plus an Add Number dropdown above it.

Exporting Inventory to CSV

The Inventory grid includes a CSV Export button above the table. Apply any filters or sorting you want reflected in the export, then click CSV Export. The file downloads to your local machine, scoped to your reseller territory. NM handles throttling and retry behind the scenes, so large exports won't time out.

Editing a Single Number

The per-number Edit modal (pencil icon on any row) is the same modal you've used before. NM injects new fields into it; everything else — Treatment, Domain, scheduled activation/deactivation dates — works exactly as it always has.

Click Save to apply, or Cancel to discard. The modal closes and the row updates in place.

Bulk Editing

Tick the checkboxes on two or more rows, then click Bulk Edit. The modal opens with the prompt "Select the properties you wish to bulk edit." The standard bulk fields you've used before are still there; the rows below are what NM adds.

Each row has a checkbox to its left — only the properties you tick are applied. Unchecked rows are left alone, per number, just as they were.

Click Save to apply, or Cancel to back out.

Adding Numbers

NM adds an Add Number button at the top of the Inventory grid with two options:

• Order from Carrier — launches the 4-step Order Wizard. Use this for new numbers.
• Port Number In — opens an embedded port-request form. Use this to transfer a number from another carrier into your account.

Ordering Numbers from a Carrier

The Order Wizard is a 4-step modal: Search, Select, Configure, Confirm. Click Add Number > Order from Carrier on the Inventory page to open it. On success, the wizard provisions the numbers and they appear in your Inventory automatically.

Step 1 — Search

Pick the type of number you want, then narrow the search.

Set Max Results per Carrier (10, 25 or 50) to control how many candidates the wizard returns. Larger values give you more choice but take longer to fetch.

Click Search. The wizard advances to Step 2.

Step 2 — Select

Step 2 shows a results table with three columns: Phone Number, Location, and Features. The Phone Number column is sortable.

1. Tick the checkbox on each number you want to order.
2. If you searched Vanity, the matching characters are highlighted in blue so you can spot the strongest matches at a glance.
3. Reseller accounts see a progress bar showing how many of your per-order limit (default 50) you've selected. To increase the limit, contact your account team.
4. Click Next to advance to Configure.

Step 3 — Configure

Configure is the most important step. It's split into three tiers, each controlling a different aspect of the order.

Tier 1 — Service Type

Three tiles control which features the numbers are provisioned for:

• Voice — standard inbound and outbound calling.
• Messaging — SMS and MMS. Enabling Messaging automatically turns Voice on as well (messaging numbers always carry voice capability).
• Native Fax — provisions the numbers as fax-only DIDs. Selecting Native Fax clears and hides Voice and Messaging — a fax DID cannot also carry voice or messaging traffic.

10DLC Campaign (when Messaging is on)

Toggling Messaging on reveals a 10DLC Campaign dropdown nested inside Tier 1. Pick from your tenant's existing approved campaigns.

The dropdown is optional at order time. The helper text reads: "No campaign? Numbers will be provisioned without SMS until a campaign is assigned." You can complete the order with no campaign selected; SMS simply won't activate on the new numbers until you assign one later.

If your tenant has no active campaigns, you'll see: "No active campaigns found. Create a campaign first."

Tier 2 — Number Assignment

Tier 3 — Notes

An optional free-text field (500 character maximum) attached to the order record. Use it to capture context for your team — the customer who requested the numbers, the project, the ticket reference. Notes are visible to anyone who can view the order in MPP.

Click Next to review the configuration before submitting.

Step 4 — Confirm

Step 4 is a read-only summary. It shows the numbers you selected, the configuration you applied, and the campaign (if assigned).

1. Review the summary. If anything is wrong, click Back to revise.
2. Click Submit Order.
3. The wizard sends the request to the carrier and returns a success view listing the provisioned numbers and the order ID. Provisioned numbers appear in your Inventory automatically.

Retry Failed (Partial Failures)

If part of the order succeeds and part fails — for example, the carrier returns out-of-stock for a subset of numbers — the success view shows both lists and a Retry Failed button.

1. Click Retry Failed. The wizard reopens at Step 3 — Configure with only the failed numbers preloaded.
2. Adjust the configuration if needed (a different domain, a different CNAM, no campaign instead of a campaign).
3. Click Submit Order again. Successful numbers from the original order remain provisioned; the retry only re-attempts the previously-failed set.

Porting Numbers In

Use Port Number In to bring a number from another carrier into your account. The form is embedded directly in MPP — no separate portal, no email round-trip.

1. Click Add Number > Port Number In. The port-request form opens in an iframe.
2. Fill in the requested fields: numbers to port, current carrier, account info, requested date, and any supporting documents (a Letter of Authorization or recent bill).
3. Submit the form. The operations team reviews the request, coordinates with the losing carrier, and tracks the port through to completion.

Errors and Support

If the wizard or any Numbers Management action fails, the error message includes a structured NM support ID in the form:

NM-{SOURCE}-{CATEGORY}{NNN}

Examples: NM-C1-VAL003, NM-C2-AUTH001. The first segment identifies the carrier or subsystem; the second pinpoints the failure category and code.

1. When you contact support, include the full NM-... ID in your message.
2. The ID maps directly to a single failure path in our logs — support can pull the exact request and response in seconds.
3. If you can also include the order ID (from the success view of a partial-success order) and the affected number(s), even better.

Order Wizard Keyboard & Accessibility Notes

• Esc closes the Order Wizard. If you have unsaved progress, a confirmation prompt appears before the wizard discards your work.
• Enter advances to the next step when the current step's validation passes.
• Step transitions announce progress to screen readers ("Step 2 of 4: Select numbers"), and the Features column abbreviations expand to full words for assistive technology.

Frequently Asked Questions