CloudieConnect Desktop - Features
Written by Mira Beltre
Updated at September 30th, 2025
Table of Contents
Scope
Intended Audience: All Users
Welcome to CloudieConnect! Your desktop command center for business communication.
CloudieConnect puts the full power of OITVOIP’s Unified Communications platform directly on your desktop. Whether you're answering calls, sending business texts, or accessing voicemails, CloudieConnect keeps you connected, efficient, and in control—anytime, anywhere.
New to CloudieConnect Desktop? Start here with the full Getting Started Guide
Login & Access
- Login with Username + Password
- Single Sign-On (SSO) support with Google and Microsoft
- Forgot Password recovery
Core Calling Features
- SIP registration for seamless connectivity
- Presence Status visibility
- Busy Lamp Field (BLF) monitoring
- Caller ID with multiple SMS IDs
- Auto Answer and Do Not Disturb (DND)
Contacts & Directory
- Contacts management with:
- Favorites
- Enterprise Phonebook
- Private Contacts (Add/Edit)
- Shared Contacts (Add/Edit)
Call History & Recordings
- Access full Call History
- Retrieve Call Recordings directly from history
Messaging
- Individual SMS
- Group SMS/MMS
- Create Groups & View Participants
Voicemail
- Access New / Saved / Trashed voicemails
- Download, Forward, Save, or Delete voicemails
Audio Calls
- Call Hold & Resume
- Blind & Attended Transfers
- Conferencing
Advanced Call Handling
- Answering Rules Configuration
- Enable/Disable
- Re-order priorities
- Voicemail Greetings
- Add, Delete, Play
App & Device Support
- Multi-device support for flexibility
- Yealink HID headset support
- Start/end calls with headset buttons
App Experience
- Light/Dark Mode themes
Diagnostics & Updates
- Debugging Logs for support visibility
- Debugging Settings
- Update Configuration
- Logout
Help Shape the Future of CloudieConnect
Looking for a feature you don’t see here? We’re always listening. Submit feedback and ideas here.