Enable Voicemail Transcription
Written by Marissa Orsini
Updated at November 7th, 2026
Scope
Intended Audience: White Label Partners
This article outlines how to enable voicemail transcription on a user. Voicemail transcription is a billable feature, so make sure the pricing for this is approved before doing so.
Requirements
- White Label Access to Manager Portal or higher
Known Issue
Because of a known platform bug, voicemail is not transcribed if the user does not have voicemail to email configured. If transcription is enabled but the user does not receive voicemail-to-email notifications, transcription does not run. This is ticket OMP-5720. The estimated fix is v45.2.
- Log in to the Manager Portal
- Navigate to the client domain you wish to open
- Click on Users
- Select the user you would like to enable transcription on
- Click the Voicemail tab
- Scroll down to Unified Messaging
- Set Voicemail Transcription to Enabled and click Save
