Hot Desking / Hoteling
Written by Marissa Orsini
Updated at May 6th, 2025
Table of Contents
Scope:
Hoteling (also called office hoteling or hot desking) is the practice of providing office space to employees on an as-needed rather than on the traditional, constantly reserved basis. This reduces the amount of physical space that an enterprise needs, lowering overhead cost while (ideally) ensuring that every worker can access office resources when necessary. An essential part of the hoteling process is the ability for the worker's PBX extension to "follow" the worker to any physical office or desk that he may use temporarily.
Requirements:
- Your Extension number
- Your Voicemail PIN
Warning:
Only use for Users that have One Device under Phone Tab!
Activate Hot Desking
- Dial 9902 from any registered phone
- When prompted for an account number enter your Extension Number
- When prompted for a password enter your Voicemail PIN
- If the Account Number and Password are entered correctly, the system will announce "The Device Owner is ..." followed by the name of the PBX User that owned the extension entered in Step 2.
- Dial 2 to change ownership of this device.
Note: When hotdesking, device ownership temporarily shifts to the logged-in user. This does not impact any other devices registered to the logged-in user or the original owner of the device.
For example, in the screenshot below, the device registered to x149 has been hot desked into x919. As a result:
- The x149 device will now follow x919's answering rules.
- If x919 is added to a call queue using a User Agent, the x149 device will ring accordingly.
- If a Device Agent is used for the call queue, the x149 device must be added directly.
- Outbound calls from the device will use x919's caller ID.
Deactivate Hot Desking
- Dial *73 from the Device being used to Hot Desk. This will remove the forward rule that was set when activating.
- Dial *46 to relinquish ownership back to the original device. When prompted for a password enter your Voicemail PIN
Hot Desking will now be de-activated.