• Home
  • Hardware & Software
  • Provisioning

Grandstream: Manual Provisioning

Written by Marissa Orsini

Updated at April 24th, 2025

Contact Us

  • The Essentials
    FAQs Forms
  • Announcements
    Carrier Events mFax Events Platform Events Release Notes
  • Billing Administration
    Datagate OneBill
  • Faxing
    mFax - Analog mFax - Digital Native Fax
  • Hardware & Software
    Manual Configuration Provisioning NDP Axis Cisco Fanvil Grandstream Polycom Snom Yealink Mobile Applications Desktop Applications Mobile-X SNAPbuilder TeamMate Connector UC Integrator
  • Hosted Voice
    Auto Attendants Branding Call Queues Call Routing CDRs Conferencing E-911 Features Fraud Integrations Inventory / Phone Numbers Local & Toll Free Porting Onboarding Recommendations SNAP.HD SIP Trunking SMS / MMS Users Voicemail Caller ID
  • Troubleshooting
    VoIPmonitor Firewalls PBX
  • Ray's Stuff
+ More

Table of Contents

Scope Requirements Configure Provisioning Server from Handset Configure Provisioning Server from Web GUI Troubleshooting

Scope


Intended Audience: Client or T1 and higher  

The following steps will allow you to manually provision a Grandstream desk phone. For TLS Provisioning visit HTTP Provisioning over TLS

 

 

Requirements

  • Access to the phone or web GUI
  • It is recommended to Factory Reset the handset before provisioning
  • Phone's MAC address must have already been entered in the Manage Portal
  • Global Username and Password provided by support. 
 

Configure Provisioning Server from Handset

  1. From the phone press the Select (center) button
  2. Using the arrow buttons scroll right to get to System. Press the Select button
  3. Scroll down to Upgrade. Press the Select button
  4. Scroll down to Config Server and press the Select button
  5. Erase the text in the field and replace with ndp.ucaasnetwork.com/cfg
  6. Press the Save soft button at the bottom of the screen
  7. You will receive a notice that your configuration settings have been saved
  8. Press the Back soft button twice
  9. Scroll to Reboot and press the Select button
  10. Press the Yes soft button
  11. Your phone will now reboot and pull the new configuration from the provisioning server

Configure Provisioning Server from Web GUI

  1. From the phone press the Menu button
  2. Using the arrow buttons scroll right to get to Status. Press the Select button
  3. Scroll down to Network Status and press the Select button
  4. You will find the IPv4 Address of the phone
  5. Using any web browser navigate to the IPv4 Address from the previous step
  6. Log in to the web GUI with admin/admin and click on the Login button
  7. From the top menu click on MAINTENANCE and then Upgrade and Provisioning

  1. Change Upgrade via to HTTP
  2. In Config Server Path enter the provisioning URL for your domain
Config Server Path:
ndp.ucaasnetwork.com/cfg
  1. Leave all other settings as their defaults. Replace Global Username and Global Password with the ones provided by support. 
  2. Scroll to the bottom and click Save and Apply
  3. Scroll to the top of the screen and click Provision
  4. Your phone should download the configuration and reboot within 60 seconds. If it does not reboot then you can reboot the phone manually

Troubleshooting

If your phone does not provision with the v2 address try using 129.213.10.212/cfg

 

 

manual provisioning grandstream

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • V-Tech: Manual Provisioning
  • Polycom Obi Edition: Provisioning
  • Mitel/Astra First Time Provisioning with the Global One Time Username and Password
  • Cisco: Remote Provisioning

Knowledge Base Software powered by Helpjuice

Expand