Set Up Your Phone with Mobile-X

Updated at May 8th, 2025

+ More

Table of Contents

Quick Links Physical SIM eSIM for iOS eSIM for Android Configure APNS Settings (iOS) Configure APNS Settings (Android) Apple iPhone - Dual SIM with an eSIM - Switch Designated iMessage / FaceTime Number Select Number(s) Used for iMessage Select Number(s) Used for FaceTime

Scope

Intended Audience: End Users

This article outlines how to configure your unlocked iOS or Android device with Mobile-X.

Requirements

Mobile-X provisioned SIM or QR Code for eSIM (You should have received this from your provider)
Unlocked iPhone XR or newer, using iOS 15.4 or higher OR Samsung Galaxy S21
A paperclip

Quick Links

Use a paperclip or thin object to open the SIM tray on your phone
Insert the SIM into your tray and place the tray back into your phone
Your device should begin working immediately. Check to make sure you can make & receive calls, send SMS and MMS, and access the internet.
If your device does not begin working immediately, you must configure the APNS settings in the section below.
If your provider offers hotspot capabilities, follow these steps to set up your hotspot
1. Apple
2. Android

From your iOS device, go to Settings > Cellular Data
Select Add eSIM
Select Use QR Code and scan the provided code
Press Continue
You will be prompted to enter a name for the SIM, choose a descriptive name or one of the preselected labels
Choose which SIM to use for mobile data
If your device does not begin working immediately, you must configure the APNS settings listed below.
If your provider offers hotspot capabilities, follow these steps to set up your hotspot

From your Android device, go to Settings > Connections
Select SIM card manager
Select Add mobile plan
Select Scan carrier QR code and scan the code provided
Select Confirm
Select whether to allow your secondary SIM to use data during phone calls
Under Preferred SIM Card, choose which SIM to use for data and MMS
NOTE: The Samsung Galaxy S21 has a known issue where only the preferred SIM in a dual SIM setup may be used to send and receive MMS messages.
If your device does not begin working immediately, you must configure the APNS Settings listed below.
If your provider offers hotspot capabilities, follow these steps to set up your hotspot

From your iOS device, go to Settings > Cellular Data
Navigate to Cellular Data Options and set Data Roaming to Enabled
Select Voice & Data and confirm 4G or LTE is selected and VoLTE is Enabled
Navigate to Cellular Data > Network Selection and make sure Automatic is Enabled
Navigate to Mobile Data Network
Scroll down to MMS and set the APN to globaldata
NOTE: Make sure not to exit the field
Scroll back up and set Use Carrier Settings to Enabled
Reboot your device

Note: If you need to switch the mobile number used for iMessage® and FaceTime® on your Dual SIM with an eSIM capable Apple® iPhone®, follow these step-by-step instructions.
Note:The steps below apply to the following Apple iPhone models:
- iPhone XS / XS Max and newer models
- iPhone SE (3rd Gen)
With Dual SIM setup on your device, you can use iMessage and FaceTime with two mobile numbers. Select the mobile number(s) by doing the following:

From a Home screen, navigate: Settings>Messages.
1. If an app isn't available on your Home screen, swipe left to access the App Library.
Tap Send and Receive.
Select the mobile number(s) you'd like to use with iMessage.
1. Selected when a checkmark is present.
If 2 mobile numbers are selected, select the desired number used to start new conversations.
1. Selected when a checkmark is present.
  
  Note: For additional Dual SIM info, check out this Apple article.

From a Home screen, navigate: Settings > FaceTime.
1. If an app isn't available on your Home screen, swipe left to access the App Library.
From the 'YOU CAN BE REACHED BY FACETIME AT' section, select the desired number(s) used for FaceTime
1. Selected when a checkmark is present.
  
  Note: For additional Dual SIM info, check out this Apple article.

mobile setup phone setup