Configure Direct Routing for TeamMate Connector
Written by Marissa Orsini
Updated at April 2nd, 2025
Table of Contents
Scope
Intended Audience: Global Administrators configuring Microsoft Teams
This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email.
Requirements
- Microsoft Global Admin access for the Enterprise
- Add TeamMate to Trust Traffic List
- Delete Previous Direct Routing
- Verify All Users Have Supported Microsoft Licenses
- You will need to have at least 1 available AND unassigned User license with the required Add-on (Phone System) that allows you to use Direct Routing. Once this step is complete, the license may be removed or assigned
- Log in to the portal with Global Admin Credentials.
- Navigate to Enterprise > Direct Routing
- Click on Setup Direct Routing Details
- Under Setup Direct Routing Details, select the desired Gateway. Then click Complete Direct Routing
- Verify Tenant will appear, which will verify the connection to the DNS Provider and will validate licenses.
- Click Complete Direct Routing when verification is finished
- Direct Routing provisioning will take between 2 minutes and 48 hours contingent on Microsoft’s internal intervals.
- When Direct Routing set up is complete you will receive an alert Email at the TeamMate registered Global Admin email address.
- Notify your provider that this step has been completed so they can proceed with the configuration. Do not complete any further steps
Troubleshooting
Ensure TM_PBX_Unrestricted was added to Voice Routing Policies. If not, users will not see a Dial Pad under Calls on Teams application.
- Log in to https://admin.teams.microsoft.com/
- Click on Voice
- Click on Voice Routing Polices
- Check if you have the following Policies.
- If you have the rules above, do not proceed with the following steps:
- Click on Global (Org-Wide Default)
- Click on Add PSTN Usage..
- Checkmark TM_PBX_Unrestricted
- Click Apply
Have your users sign back into Teams, they will now see Dial Pad.