Move Domains Across Resellers
Written by Marissa Orsini
Updated at March 11th, 2026
Table of Contents
Scope
Intended Audience: Tier 1 Technicians or higher
This article outlines how to change reseller territories on a domain.
Requirements
- Super User Access to Manager Portal
- Log in to the Manager Portal
- Navigate to Domains
- Search for the domain to modify
- Click Edit
- Select the new Reseller
- Click Save
Updating the Preferred Server of the Domain and Device
After moving the domain/s to the new Reseller account, make sure to also update the Preferred Server Location of the domain and the devices to the new Reseller account.
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Under the domain settings, go to Defaults, and scroll down to Preferred Server Location
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After selecting the new Preferred Server Location, these options will appear.
- Check them, and that will initiate a reboot to the existing devices to update their Preferred Server.
Updating the Reseller in Teammate
If the domain has Teammate set up, make sure to also update the Reseller.
- Log in to Teammate Connector.
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Search for the Reseller.
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Select the new Reseller. Select Confirm Selection, then select Change Reseller.
Updating the DIDs to the new Preferred Server
There are instances in which the DIDs are provisioned on a server different from the one associated with the new Reseller account. In such cases, please compile a complete list of all DIDs for each domain and submit it in a new ticket to the Porting Department, requesting that they be migrated to the new partner’s preferred server.