2018-02-07 - Onvoy/Intelliquent Routing Issue (Resolved)
Written by Marissa Orsini
Updated at April 20th, 2023
Table of Contents
Incident Report:
Event Description: Failed inbound calls
Event Start Time: 2018-02-06 13:02:13
Event End Time: 2018-02-06 13:46:58
RFO Issue Date: 7 February 2018
Affected Services
Inbound calls from Onvoy/Inteliquent Networks
Event Summary
At the above stated time, we began receiving reports of call failures throughout the network. The issues were determined to be isolated within the Inteliquent/Onvoy network. Inbound calls from those networks were not acknowledging 200 OK messages which are normally sent when a party has answered the call. The carrier immediately escalated the issue and was able to resolve it.
Event Timeline
Total disruption was 44 minutes and 45 seconds.
Root Cause Analysis
Onvoy has yet to provide an official RCA. As soon as they provide one we will update this document.
Future Preventative Action
While Onvoy has not provided their RCA we will continue to use a large group of providers in order to limit the potential for widespread outages.