Update Caller ID Name & Number for a User
Written by Marissa Orsini
Updated at April 2nd, 2025
Table of Contents
Scope
Intended Audience: All End Users
This article outlines how to update the Caller ID number for a user. Caller ID Name (CNAM) is controlled by the receiving carrier. To set CNAM contact the Telco Services department.
Requirements
Office Manager Access to Manager Portal or higher
Notice
- Caller ID Name in the portal is used both for on-net (internal) and off-net (external) calls.
- It is typically referenced by the receiving carrier when a CNAM database entry is not available.
- Some regions or countries (e.g., Canada) may not support CNAM databases, in which case the Caller ID Name field from your portal will be displayed instead.
- CNAM is a lookup service used by receiving carriers to cross-reference phone numbers with associated names. Caller ID, by contrast, refers to the phone number itself and is transmitted globally with the call. To set CNAM, contact the Telco Services department
- Log in to the Manager Portal
- Navigate to Users
- Select the user to modify
- Scroll down to the Caller ID Information section
Note: The Caller ID dropdown only contains the numbers that are found in the Inventory Tab- Update the Caller ID Name (this is the alphanumeric name that may be displayed to recipients)
- Select a new Caller ID Number from the dropdown
- Click Save
