Create Time Frames
Written by Marissa Orsini
Updated at January 15th, 2025
Table of Contents
Scope
Intended Audience: All Users
This article outlines how to create time frames. Time frames are used in conjunction with Answering Rules to configure call routing for a phone number or extension.
Requirements
- Basic User Access to Manager Portal or higher
NOTE: Basic Users may only create time frames for themselves. Office Managers and higher may create domain-wide time frames
Troubleshooting
Warning: Time frames containing the word "forward" can not be used with Time of Day routing. Please use the abbreviation of "fwd" instead. Use of the word "forward" with timeframes will break Time of Day routing display and prevent future editing of Time of Day routing.
Overview
- Log in to the Manager Portal
- Navigate to Time Frames
- Select the Domain or User you wish to create a Time Frame for
- Click Add Time Frame
- Enter a descriptive name for the time frame
- Select the type of time frame:
- Always: Applies 24/7. Primarily used for routing for an unspecified period of time such as call forwarding
- Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours
- Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings
- Holidays: select from a list of local and international holidays with an optional choice to recur
- Custom: this selection can combine days of the week, specific dates, and holidays all together to suit any time frame need.
- Configure any additional options, such as days and times or dates
- Click Save
Days of the Week
Specific Dates
Holidays
Custom
